AETNA INS ADMITS MISTAKE!

Terryann B.
on 9/15/03 2:35 am - Tucson, AZ
O-kay, I had the customer service department call me,(the day before my pre-op appointment) and admit that they had made a mistake with my whole appeal process. I was so shocked I did'nt know what to say, they had sent my appeal packet not to one wrong dept but 5 wrong depts! so the denial they had given me was taken back and my information was now as of friday in the correct department. so now I wait again for a answer, i also reschedule my pre-op until next month in the hopes Aetna will have a correct department give a response for my appeal. This has been more frustrating with the insurance company than i ever imagined!!!!!!!!!!!!
Patti H.
on 9/15/03 6:47 am - Tucson, AZ
I cannot fathom what it would be like to have an insurance company that admits an error! When CIGNA does that, they call it "POLICY". kindly, Patti in Tucson
(deactivated member)
on 9/15/03 7:38 am - El Mirage, AZ
LOL @ PATTY...she beat me to the punch..LOL Be glad you don't have Cigna....this type of crap goes on for a year or BETTER with them...just ask us. Hang in there, girl! Michelle
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