My doctor's staff faxed in my referral to the Red Deer clinic in October 2012.

I called in January just to check in- and at that time they said they had never received it. They needed 'proof' that it was originally sent in October. 

My doctor's staff kindly resent the original referral immediately-- showing the original October date of referral. The Red Deer Clinic staff told me I was then added to the October group on the wait list.

Fast forward to this Wednesday-- after trying to call several times, no one answering the phone, one unreturned message, I finally spoke to a Gen Y who informed me that she doesn't know what happened but the mistake was never corrected on their end (maybe it was one of their staff who is now on maternity leave who made the error I was told??).

They need 'proof' again. My healthcare provider kindly called them AGAIN to sort things out, and said she felt like she was being interrogated. Since when is one healthcare professional going to lie to another healthcare professional? I think it's called ethical standards of care.

I tried calling the clinic first thing this morning to follow up. No answer. I left a message asking who I can write to as part of outlining my concerns with how they appear to have mishandled things.

Nothing frustrates me more than lack of competency. Let's see how long it takes them to call me back-- if they call back....

Our tax dollars hard at work.

After the group session and my first appointment with the nurse, my next was with the dietician. From there they scheduled me in to see the psychologist at the beginning of May, and then I meet with the surgeon at the end of the month and with the dietician on the same day. The order we have our appointments in obviously differs, but during the time from first meeting to surgery we will have met with pretty much the whole team. 

Edit - the nurse did tell me to start the one cup diet after my visit with her - one cup of food 3x a day. The dietician actually told me to eat more than that (!!!) saying if we have one cup then I could go over by eating dark green or watery vegetables. She also wanted 2 snacks during the day. That might jut be me, but she I'd say that the dietician group was trying to change things up and putting emphasis on eating 5x a day. 

They told me everyone's time from first going in to actual surgery is different. 6-16 months is what they said. I was referred in August 2012, had a call from them about 6 months later to go to an information session in March and then had my first visit with a nurse at the beginning of April.