I had a M-E-L-T D-O-W-N

Kathy & Rich
on 1/5/07 8:54 am - Fairfax, VA
earlier today. The surgical scheduler who before my first lumpectomy in December called me at 4:50 pm at home (when I'm sitting at my desk at work) and left a message to call her and said she'd try me at my office. Well, she never called my office otherwise I would have spoken to her. So I get home and there is this message from her left 10 minutes before she leaves for the day and the office closes. I was very annoyed. Especially since I had checked my phone machine at home at 4:45 pm. So, today... I'm at work (where else would I bet) and the same gal calls my house. Duh, it's a workday. She calls at 11:50 am when their office closes at 12:00 noon on Friday. She says "Hey, this is Chris from Dr. X's office. Give me a call Monday morning." That's it. I mean c'mon. I'm waiting on a freakin' surgery date for more surgery. Learned they didn't get it all yesterday and that some of it was invasive. She calls and leaves a flipping cheery message to call her on MONDAY. She could have called me at work or on my cell and actually spoke to me. I checked my phone machine at home earlier and then got her message at 12:05 pm. I called Rich in tears in the middle of a complete MELTDOWN. Rich said he'd handle it when he got to work. He called the surgeon's office and got through to the doctor's service and chewed that person out. Told them that some surgical scheduler calling a home phone when they know folks are at work 10 minutes before they put their coat on to go home and leaving a cheery message to call Monday morning is NOT ACCEPTABLE. They put him through to the nurse's line and he repeated the message to the gal that answered who was very nice and understanding. She agreed with Rich that it wasn't a good way to treat cancer patients. She said she'd be sure to tell not only the scheduler but my surgeon as well of his displeasure. She did look up my information and told him that I'm scheduled for surgery on January 23rd. Yep, 2.5 weeks away. That really truly bites. Means I have 2.5 more weeks to heal what I already have to then get cut opened yet again. I am top on their "First Available" list so if someone cancels a surgery... I can fill their spot so surgery may be sooner. Who knows how often that happens. So, surgery is January 23rd in the afternoon. My appointment to get that pathology back is scheduled for Thursday February 1. Now I have to reschedule the oncologist and radiation oncologist appointments for the week after that. I already cancelled the ones I had initially set up for next week. Tra la tra la. Surgery #6 in 2 years coming soon. Have a great weekend. I've got some SF Godiva and electronic Sudoku therapy coming my way. Kathy
KuuipoCloud
on 1/5/07 11:39 am - Oak Harbor, WA
I would meltdown, too if I were you! I hope the Godiva and Sudoku helps!! (I just don't get that game! ) Hopefully they can get you in sooner rather than later. Michelle
wanda
on 1/5/07 8:14 pm
Kathy, I'm so sorry you're having to have more surgery AND that you had such a difficult experience with your surgeon's office. I can understand your frustration and meltdown completely. Hang in there through the next couple of weeks and know that my thoughts and prayers are with you. Big, big hugs, Wanda
(deactivated member)
on 1/6/07 9:00 am - TBD, Guam
kathy, i am so sorry you are going through this. hugs to you. Jess
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