The Dr's office lost my medical records! What do I do now?

I have to get copies of medical records from a Dr. I have seen within the last year for the insurance company. When I went to get them they said they can't find my records. Now what do I do? They won't approve me if I can't get records and the Practice was recently bought out so it's not like I can have the Dr. write a letter or anything. They don't even know where the Dr. that I saw is. He retired.

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