Ins says not a covered benefit, is this the same as denial???

My surgury was scheduled for Mon.. then dr calls says ins called to say not covered benefit...call ins company speak w/a few different ppl Case is not marked denied(that I meet criteria but not cov bene)... So in order for my dr's to appeal it needs to be denied... When speaking w/dif ppl form ins 3 told me to appeal that they have approved it b4 and to appeal...and another lady said that Blue choice covers it but that eds doesn't ... I have BCBS Blue choice EDS ......*And I have spoken w/ppl at my company htat have had this done... *same ins....ANY SUGGESTIONS PLEASEE!!!! I don't want to give up hope but I feel soooo frustrated and lost on were to start.... :o(

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