INS.CO. LOST MY APPEAL PACKET WHAT WOULD U DO???

I need HELP big time guys. My ins. co. lost my expedited appeal request and in speaking with them today I was told that it may be possible to file my appeal over the phone ( first request for approval was denied due to medical necessity)so this time I sent my own appeal letter along with support letters from my pcp, weightloss surgeon, chiropractor and my ob/gyn. not to mention pictures and an emergency room release paper stating that I was seen for back pain and given a script for vicodin and phenergen. I don't see how it is to my benefit to give all that info over the phone. My pcp says that I don't have enough documentation in my chart to prove medical necessity but that he believes that I do meet the requirements. ( Iknow I should have complained more to him). But he wrote a GREAT support letter... so I don't know if its good idea to ask him to appeal it over the phone for me if its permitted. Oh by the way I did send my appeal by certified mail so I do have a receipt that they received it. The thought of trying to prove medical necessity over the phone SCARES ME TO NO END... how do they even know that I'll be telling them the truth..... ANY AND ALL SUGGESTIONS ARE WELCOME AND DEFINATELY APPRECIATED

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