Has anyone had a problem with northern cal kaiser, after being approved

has anyone had a problem with northern cal kaiser after being approved,as far as being able to schedule a appt. with a surgeon. After being approved they say I have to wait until september before I can even see the surgeon for the first time. They wont let me schedule the appt. even, the say they will mail me a appt. it seems as though they keep moving me to the bottom of some list. Thanks just fusterated

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