How long before I receive reply to Notice of Appeal

I have Aetna (HMO) insurance and was approved for a TT and had that surgery on September 24th. At that time, Aetna denied my request for Breast Reduction/Lift, Thighplasty and excess removal of skin from my back. I filed an appeal with them for these surgeries on Novmeber 15th and have not heard anything. I have not even received correspondence from them acknowleding their receipt of my notice of appeal (even though I received my green certified mail card back). Does anyone have any suggestions on what I should do? Should I start bugging them or wait a couple more days and/or weeks? How long after they receive my Notice do they have before they have to respond? I would appreciate any help in this matter.

We greatly appreciate your interest in helping us build our Q&A database. To discourage vandals from posting garbage, however, we require people to register before posting.

You must be logged in to post an answer. Click here to log in.