Has anyone recently dealt with BC/BS Federal?

I am a bit confused with this. I went to a WLS seminar and was told that with my insurance, there were no requirements that needed to be met prior to surgery. Reading over the paperwork they gave me, I saw a sample letter that the physician needed to forward to the bariatric surgeon regarding my weight history. I called my insurance and was referred to a link on their website and it stated that to even be considered for surgery that two criteria needed to be met: 1) diagnosis of morbid obesity and 2) evidence that comprehensive non-surgical treatment has been attempted prior to surgical treatment of morbid obesity. So I am assuming there are requirements I need to meet? I have tried getting information from my doctor but had no such luck.

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