i am gonna cry, someone please help me!

i have medical assistance ( only insurance i can get right now) its actually PA access plus.. anyways i have called them a couple times to get the complete guidelines for wls. She said I have to have prior auth.,bmi of 50% over what it should be, pre testing, mental health check, and prior diet attempts. I asked about a supervised diet... she didn't have anything on that??? I don't understand how this works!!!!! She said i have to have prior auth. before I start the other guidelines... now won't i get denied because i didn't complete the guidelines.. wtf!!! someone please please I don't understand this and my insurance company does not seem to want to answer my questions straight foward.!

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