So Discouraging

Does anyone know how to call and actually speak with someone in Louisville at Right Weigh. I have called numerous times and only get a machine and no one calls back. I have been in contact via email only and it is very difficult because they only answer some of the questions and do not reply very quickly. I was told and thought that I had my consult this Thursday and come to find out after several more emails it is actually on the 20th. This process is so discouraging in itself but this is making it more so. I feel that most everything is going pretty good, but I can not even call and talk with someone at the Dr. office. I will quit griping now. I just needed to vent a little bit before the week starts and I go through the process all over again.

Which number are you calling? I have always reached someone when I call. My appointment is on the 20th also.

I have been calling the 502-899-6724. I should have complained a few weeks ago. I could not believe it I called this morning and they did answer. I keep getting different info from Rick and Jamie, but I think it will all work out. Rick never mentioned an IPO appointment but Jamie says I need to do it. What is an IPO? Ahhhhhhh!!!!!! this is nuts. Thanks for responding Michelle. I have to be there at 12:30 on the 20th so I guess I will see you there..

I don't know what an IPO is either. They didn't mention it to me. I know I have to get a letter from my doctor and bring it. I have to be there at 12:30 too. I already filled out all those papers they sent me. Which surgery are you wanting to get? I started out with wanting the lap band then the RNY then now I'm back to lap band. I guess I will see what Dr. Geller thinks. It's good to talk to someone who's going the same day. Thanks

I am wanting the RNY hopefully it won't be open. I have not got the big bunch of papers yet, they messed up on my appointment, Rick told me it was the 6th at 9am and Jamie says the 20th at 12:30. She said today that she was going to personally put the papers in the mail to me. I have the letter from my doc, all my medical files, my sleep study and will have my CPAP titration results and psych eval when I go up. I am hoping by having all of that already it will speed things up. Come to find out the IPO is some kind of class that is almost the same as the seminar that we have to do on the 20th but you have to journal for 3 weeks all your eating and exercise habits. But I have been doing that since Sept 05, so now they have changed it and I do not have to do it. I think they are trying to drive me crazy but then I probably don't have far to go. It is nice to talk to someone who is going the same day, and that we are on the same page, sometimes I feel so lost in all that we have to do.

Please call my office number at 502-893-7151. The old number is 502-526-5712 and is still in use. The office is staffed five days a week 9am to 5pm. If there is no answer, please leave a voicemail or we can't call back along with the message of best daytime number to call back. ALL CALLS are returned, but some non-emergency calls may take 24 hours. At my office, Thursdays are very busy and your call is very likely to go to voicemail. If you need it, the new fax number is 502-893-7020, which replaces 502-526-5713. When I say new, I mean five months old. The RightWeigh office number is 502-899-6721 or 502-899-6724. Any calls to the nutritionist, whether for dietary question or scheduling appointment should go to the RightWeigh office. That office is only staffed Tuesday Wednesday and Thursday. I hope this helps. David Geller, MD

Something told me that Dr. Geller would reply to this message.. I am very glad to see this happen and the reason some people should post their concerns or complaints..often times, like in this case, it's just a communication problem, easily fixed! Brenda

Thanks for replying Dr. Geller it means alot that you take time to read our comments. Actually I have left several messages over the last few weeks at Right Weigh's number, and my calls were not retured. But nonetheless, I did get to speak with Jamie today and we managed to get the kinks worked out. There were some minor differences in information that had been passed on and some scheduling problems, but again we worked through them. Thank you again for replying your information was very helpful. Angela